Customer Service Rep Bil L1-2, Spanish, Cantonese, Mandarin, Chinese or Korean

Job Info

Dec 13, 2022


Posting Expiration Date: Jul 1, 2023

Schedule Type: Part-Time

Minimum Salary: $23.53

Maximum Salary: $23.53

Organization: Customer Operations

Department: Customer Assistance

Section: CUST OPS Immersive Engmt Group

Location: NY-Brooklyn-Flatbush Avenue

Job Description

Mission Statement

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

  • Required to work Part-Time as a Customer Service Representative.
  • Required to work at the Customer Operations Call Center in Brooklyn at 30 Flatbush Avenue.
  • Required bilingual in Spanish, Mandarin, Cantonese, Chinese, and/or Korean.

Required Education/Experience

  • High School Diploma/GED

Relevant Work Experience

  • Must be able to respond to direction and work as a member of a team, using PC-based information systems in order to retrieve information to analyze customer accounts. Required
  • Must have the ability to interact with customers over the phone, as well as other avenues of contact, in a responsive, productive, and professional manner. Required
  • Will need to provide outstanding service in every customer encounter and be an effective communicator. Required
  • Proficient bilingual in Spanish, Korean, Chinese, Mandarin, and/or Cantonese. Required
  • Bilingual candidates must pass a language performance test. Required

Licenses & Certifications

  • Other: n/a

Physical Demands

  • Must push, pull, lift up to 25 pounds
  • Must sit or stand to answer a phone for entire shift
  • Must sit or stand to use a keyboard, mouse, and computer for entire shift
  • Must have excellent manual dexterity and be able to use hands for entire shift
  • Must stoop, bend, reach and kneel throughout the workday

Technical Difficulty Statement

Equal Opportunity Employer

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.