Job Description
Mission Statement
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
Core Responsibilities
- The Associate Specialist will allow for the establishment of end-to-end chain of custody contract payments for Con Edison and ensure implementation of Company safety, health and environmental programs for employees whose work is directed. Ensure that the safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations
- Responsible for requesting documentation from the Company's contractors required to support Unit Price Contract payments
- Ensures all required documents, paperwork, photographs, etc. are contained compliance in a contract payment folders before submittal to CCI for the Chief Construction Inspector's review.
- Monitors, maintains and secures payment folders from initial submittal by Inspectors/CRs through final payment and filing.
- Responsible to secure, monitor and maintain payment folders from initial submittal by Inspectors and Construction Representatives (CR) through final payment and filing.
- Assist with the resolution of contractor exceptions to proposed payments (claims).
- Support the goals of Construction Management to ensure maximized safety, quality, efficiency, reliability and customer satisfaction.
- The position requires a commitment to the Way We Work Principles, and adherence to the Company's Standards of Business Conduct and other Company procedures including Environmental, Health and Safety (''EHS''), Equal Employment Opportunity (''EEO''), discipline, and security.
- May perform other related assignments as required to support departmental needs
Required Education/Experience
- High School Diploma/GED and minimum of 6 years relevant work experience. Relevant work experience includes: Experience in office management, utilization of spreadsheets and databases to track and monitor work queues; interfacing with customers and/or contractors, filing, setting-up and following-up with appointments along with updating financial records or
- Associate's Degree and minimum of 4 years relevant work experience. Relevant work experience includes: Experience in office management, utilization of spreadsheets and databases to track and monitor work queues; interfacing with customers and/or contractors, filing, setting-up and following-up with appointments along with updating financial records or
- Bachelor's Degree and a minimum of 3 years relevant work experience. Relevant work experience includes: Experience in office management, utilization of spreadsheets and databases to track and monitor work queues; interfacing with customers and/or contractors, filing, setting-up and following-up with appointments along with updating financial records.
Preferred Education/Experience
- Bachelor's Degree and a minimum of 3 years relevant work experience. Relevant work experience includes: Experience in office management, utilization of spreadsheets and databases to track and monitor work queues; interfacing with customers and/or contractors, filing, setting-up and following-up with appointments along with updating financial records.
Relevant Work Experience
- REQUIRED EXPERIENCE:
- Demonstrated experience working with both internal and external customers to resolve problems and create a positive customer experience.
- Demonstrated experience working with Microsoft Office software applications (Access, Excel, Word, Outlook, PowerPoint).
- Demonstrated experience managing multiple assignments.
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- Experience in office management, utilization of spreadsheets and databases to track and monitor work queues.
- Experience interfacing with customers and/or contractors, filing, setting-up and following-up with appointments along with updating financial records. Required
- PREFERRED EXPERIENCE:
- Experience working with Customer Relationship Management Software Applications.
- Experience with accounts receivable and invoicing contractors
- Experience with Work Management Systems like Oracle EBS
- Experience with Data Analytics tool such as Tableau and/or PowerBI
- Working knowledge of COMPASS and Layout Tracking System, EDIS and the Vactor Service (Flush) System
- Experience in interpreting contract pay items and standard terms and conditions of construction contracts is preferred. Working knowledge of COMPASS and Layout Tracking System, EDIS and the Vactor Service (Flush) System is also preferred.
- Knowledge of Oracle EBS or other payment, invoicing system applications. Preferred
Skills & Ability
- Demonstrated customer service skills and
- Demonstrated problem solving skills and
- Ability to interpret basic information on drawings. and
- Effective interpersonal skills and
- Strong verbal communication and listening skills and
- Strong written and verbal communication skills and
- Excellent organizational skills and
- Highly thorough and dependable and
- Ability to work within tight timeframes and meet strict deadlines and
- Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc. and
- Possesses strong product knowledge
Licenses & Certifications
- Driver's License Required
Other Physical Demands
- Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
- Must be willing and able to push, pull, lift up to 25 pounds.
- Must be willing and able to sit or stand to answer a phone for entire shift.
- Must be willing and able to sit or stand to use a keyboard, mouse, and computer for entire shift.
- Must have excellent manual dexterity and be able to use hands for entire shift.
- Must be able to stoop, bend, reach and kneel throughout the workday.
- Must be able to read small print and symbols.
- Must be willing and able to wear PPE as required.
- Must be willing and able to travel within the Company service territories, as necessary.
- Must be willing and able to work flexible hours including weekends and holidays as required
- Must be willing and able to work in hot or cold climates during emergencies i.e. Storm Duty.
Technical Difficulty Statement
Equal Opportunity Employer
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.