QA Technology Manager - IT Solutions Delivery

Job Description

Mission Statement

• Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

• Drive the Testing Center of Excellence (TCoE) intiatives collboarating with the Work Management Solutions Systems (WMS) teams and Business stakeholders, prioritizing WMS standards, testing tools, and application tower assessment.
• Drive focused WMS projects through TCoE established standards and protocols.
• See through the successful QA process standardization, tools standardization, resource standardization and testing service protocol development and execution of selected projects under the TCOE umbrella
• Guide and conduct reviews, coordinating with internal IT groups, WMS Functional teams, business stakeholders, and vendors to address issues and bring about resolutions.
• Define and track TCoE testing KPIs, milestones and metrics in close partnership with the team.
• Establish technical standards and oversee application development lifecycle.
• Collaborate closely with System Integrator for seamless TCoE organization formation.
• Focus on reducing defects across the selected WMS projects, emphasizing testers' understanding of business operations.
• Serve as a primary TCOE Application / functional lead enhancing testers' business understanding through collaboration with SMEs and business units.
• Develop and implement centralized testing services process in collaboration with the SI, emphasizing business insights.
• Foster staff development, recommend technical training, and provide skill-building feedback for junior team members.
• Follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures.
• Perform other related tasks and assignments as required.

Required Education/Experience

• Master's Degree Information Technology, Computer Science, Engineering, or business-related discipline and (2) years of IT experience or Working experience in supporting IT application infrastructure of a large user base, focused on Software / QA engineering or
• Bachelor's Degree Information Technology, Computer Science, Engineering, or business-related discipline and (3) years of IT experience or Working experience in supporting IT application infrastructure of a large user base, focused on Software / QA engineering or
• Associate's Degree Information Technology, Computer Science, Engineering, or business-related discipline and (4) years of IT experience or Working experience in supporting IT application infrastructure of a large user base, focused on Software / QA engineering or
• High School Diploma/GED (7) years of IT experience or Working experience in supporting IT application infrastructure of a large user base, focused on Software / QA engineering

Preferred Education/Experience

• Master's Degree Information Technology, Computer Science, Engineering, or business-related discipline and (5) years of IT experience or Working experience in supporting IT application infrastructure of a large user base, focused on Software / QA engineering

Relevant Work Experience

• Must have ability to learn new technology as required for the job using documentation and other available resources
• Experience leading Projects and teams
• Familiarity of the various development technologies such as web applications, mobile technologies, thick clients etc. and proficiency / working experience in one or more such technology
• Familiarity with N tier architecture and emerging technologies and practices, e.g. Big Data/Analytics, Cloud (SaaS, PaaS), mobile, sensors (Internet of Things).
• Familiarity with Work Management Solutions Systems (WMS) or Electric/ Gas utility domain knowledge.
• 2-5 years of experience using one or more of of Testing tools: IBM Rational, MicroFocus ALM/Quality Center or Loadrunner, or UFT, Microsoft DevOps Testing management, Citratest, JMeter, Selenium or any other state of the art tools and technologies
• 3-5 years experience with testing or overseeing QA process for commercially available application suites
• 2-5 years of experience as a Test/QA Manager or equivalent experience as a Test Lead
• Excellent oral and written communication. Must be comfortable and skilled at selling new processes and techniques. Must be able to communicate designs and give persuasive presentations.
• Ability to establish medium and long-term plans and priorities and estimate investment requirements.
• Ability to motivate, challenge and develop staff
• Must be flexible and able to work off-hours as required to support deployments, resolve production problems, or respond to corporate emergencies
• Strong skills and experience with MS Office or similar suite. Word Excel, PowerPoint, MS Visio, MS Project
• Anticipate, identify and manage resolutions of critical obstacles
• Able to act as a coach and mentor for assigned team members with the ability to transfer knowledge to various audiences
• Develops and delivers effective presentations
• Effective interpersonal and organizational skills
• Flexibility to work on multiple assignments with changing priorities and stay on schedule/on budget
• Ability to present at different levels of management
• Ability to write and Optimize database queries to extract and manipulate data efficiently
• Organizing, planning, coordinating, and controlling the testing process and activities partnering with the Application tower Functional SMEs and Business stakeholders.
• Developing and defining suitable test methods, tools, plans, and protocols.
• Managing, supporting, and evaluating the testing team and resources.
• Documenting and reporting the test results and quality goal.
• Ensuring high-quality products are delivered to clients.
• Providing authoritative advice and guidance on any aspect of test planning and execution.

Skills & Ability

• Strong written and verbal communication skills

Licenses & Certifications

• Driver's License Required

Other Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• Must be able and willing to travel to various Company locations within the O&R and Con Edison service territory.

Technical Difficulty Statement

• For technical issues, please contact us at [email protected]

Equal Opportunity Employer

• Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.