E-Mobility Advisory Services Program Specialist

Job Description

Mission Statement

• Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

• The E-Mobility Advisory Services Program Specialist is responsible for managing the Advisory Services pipeline and ensuring a +1 customer experience. Responsible for:
• Intake and management of applications to Con Edison's Advisory Services program
• Collaborating with Advisory Services site assessment and rate teams on processes, procedures, customer education, and project-specific issues
• Supporting cross-functional business communications and collaboration between multiple Con Edison organizations
• Con Edison, a multibillion-dollar energy utility, is leading the clean energy transition in New York City and Westchester County. We are investing hundreds of millions of dollars annually to integrate distributed resources into our electric and gas systems, support electric vehicle charging infrastructure, and scale adoption of energy efficiency and clean heating technologies across our customers
• Join a fast growing and dynamic team and support some of the largest and most innovative EV programs in the country (www.coned.com/ev)
• This is a great role to demonstrate your ability to drive results, demonstrate application of cross-disciplinary skills to the clean energy space and gain firsthand experience with the clean energy transition
• The Electric Mobility (E-Mobility) Advisory Services Program Specialist will be responsible for managing the Advisory Services pipeline from intake to completion and ensuring a +1 customer experience
• Schedule and run calls with Advisory Services customers to explain program processes and/or results
• Provide exceptional customer experience by delivering Advisory Services site assessment results in a timely manner and communicating clear and understandable guidance to customers on calls and in writing
• Collaborating with Advisory Services technical team on processes, procedures, customer education, and project-specific issues
• Collaborating with E-Mobility Strategy/Program teams and Rate Engineering on customer rate questions and rate calculator support
• Supporting cross-functional business communications and collaboration between multiple Con Edison organizations
• Track status of Advisory Services pipeline to report progress and forecasts to internal stakeholders and management
• Organize and maintain all Advisory Services external-facing program documentation
• Identify needs to optimize and improve Advisory Services process efficiencies and support implementation of any related changes
• Develop communications or recommendations associated with program, market or technology changes
• Role may include serving as subject matter expert for the team on EVSE station site constraints, real estate/leasing business practices, and other market conditions to identify how fleets and other customers can best streamline and optimize the site selection and development of EV charging stations in Con Edison territory
• Work effectively and participate on cross-functional teams responsible for new department initiatives that may arise from time to time
• Represent the Company's interests to internal and external stakeholders as needed
• Perform other related tasks and assignments as required
• Ensure that safe work practices are followed, and the environment is fully protected in accordance with Company policy and governmental regulations.

Required Education/Experience

• Bachelor's Degree and 3 years of work experience

Preferred Education/Experience

• Bachelor's Degree in sustainability discipline and 3 years of work experience with project management or clean energy program experience.
• Master's Degree in engineering or sustainability disciplines and 3 years utility or other business work experience with project management or clean energy program experience

Relevant Work Experience

• Ability to build positive relationships with colleagues who have a diverse set of experiences and approaches in order to drive business results Required
• Demonstrated organizational capabilities Required
• Demonstrated ability to manage tense, complex, or technical customer issues in a calm, thorough, and professional manner Required
• Demonstrated agility and flexibility to deal with ambiguity and comfortable working in a dynamic and fast-paced environment Required
• Strong communications, presentation and writing skills Required
• Highly proficient in Microsoft Office suite (i.e. Outlook, Excel, Word, PowerPoint) Required
• Experience with or knowledge of utility new business interconnection processes and operations Preferred
• Experience with or knowledge of utility rates Preferred
• Demonstrated knowledge of EV charging station interconnection procedures Preferred
• 1-2 years project management experience at a utility Preferred
• Experience communicating with internal and external stakeholders in customer-facing or regulatory environments Preferred
• Demonstrated knowledge of EV charging station operations and economics Preferred
• Experience with Salesforce Preferred

Licenses & Certifications

• Driver's License Required

Other Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

Technical Difficulty Statement

• For technical issues, please contact us at [email protected]

Equal Opportunity Employer

• Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.