System Manager - IT AMI Production Support Team

Job Info

Nov 23, 2021

105705

Posting Expiration Date: Dec 24, 2021

Schedule Type: Full-Time

Organization: Information Technology

Department: AMI Implementation Team IT

Section: IT AMI Information Technology

Location: NY-New York-4 Irving Pl Headquarters

Job Description

Mission Statement

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

  • The Systems Manager is responsible for all AMI application production support related activities (RUN) including but not limited to, supporting critical interfaces, identifying improvements to the existing production system design, planning and executing DR drills for all AMI applications. The System Manager will also manage a team to support business groups to ensure billing and asset data from the Meter Data and Meter Asset Management Systems (MDMS and MAMS) are available and delivered to the appropriate downstream systems for accurate asset data and customer bills. The Systems Manager is also responsible for managing meter and sensor events and alarms to support the AOCC, GAS OPS, Outage Management using necessary integrations and service orders. Manage and coordinate with multiple vendors (HES, MDMS, MAMS, and PF) to support the various AMI systems and their software license management.
  • Plan for and support AMI releases, guide IT solution design and delivery, provide a sound foundation (product, process & process) in managing IT systems and meet operational SLAs.
  • Ensure the relevant AMI IT systems can scale and support meter deployment volumes and deliver billing data, event and alarm data and support business operations 24/7 demonstrating operational excellence.
  • Manage and bring together multiple vendors and service providers, cross-functional teams and consistently demonstrate inclusion in decision-making.
  • Develops staff; researches/provides recommendation on technical training, evaluates/provides feedback for skill development of senior technical staff.
  • Define and ensure deliverables are met per contract and other obligations, Manage vendor and contract personnel.
  • Partner with the AMI Project Business Team and the AMI Operations Center (AOC), interfacing Business System Development IT Teams, Customer Operations, Electric Operations, and Gas Operations to lead the support and enhancement of assigned systems.
  • Demonstrate excellent communication skills and interact effectively, be proficient in developing presentations to convey the message in a clear and succinct fashion to technical and non-technical audiences.
  • Perform other related tasks and assignments as required.

Required Education/Experience

  • Master's Degree And 6 years of relevant experience Experience designing, developing, implementing and operating technologies in one or more IT domains, e.g. applications, data, solution, infrastructure, process change management. Or
  • Bachelor's Degree And 8 years of relevant experience Experience designing, developing, implementing and operating technologies in one or more IT domains, e.g. applications, data, solution, infrastructure, process change management.

Preferred Education/Experience

  • Master's Degree Information Technology/Computer Science, Engineering, or related field
  • Bachelor's Degree Information Technology/Computer Science, Engineering, or related field

Required Work Experience

  • Minimum 8 years (6 years' with Masters/MBA) experience designing, developing, implementing and operating technologies in one or more IT domains, e.g. applications, data, solution, infrastructure, process change management. Required
  • Three to five (3-5) years leadership or managerial experience. Required
  • Experience working on complex IT projects with a demonstrated ability to lead varied stakeholders and vendors to a successful outcome. Required
  • Must be flexible and able to work off-hours as required to support deployments, resolve production problems or respond to corporate emergencies. Required
  • Must be able to interact with senior leadership, external stakeholders and communicate technical concepts to a non-technical audience. Preferred
  • Ability to establish medium and long-term plans, priorities, and estimate. Preferred
  • Must possess high integrity and work ethic and must be committed to fostering a Zero Accident Culture, achieving operational excellence, developing an inclusive and engagement culture, enhancing customers experience, as well as implementing Human Performance Improvements (HPI). Preferred
  • Proficient use and understanding of technical architecture designs and technical component designs, integration design documents, and technology patterns (queues, web services, BizTalk, big data etc.). Preferred
  • Technology Engineering and Operations experience. Preferred
  • Familiarity with data visualization and analytics tools. Preferred
  • Ability to establish and maintain effective working relationships built on transparency and trust. Pref

Skills & Ability

  • Ability to lead/manage others
  • Ability to inspire and develop staff
  • Effectively coaches and delivers constructive feedback
  • Strong verbal communication and listening skills
  • Demonstrates excellent judgment and decision making skills
  • Ability to influence internal and/or external constituents
  • Demonstrated analytical skills
  • Ability to work within tight timeframes and meet strict deadlines
  • Ability to drive multiple projects to successful completion

Licenses & Certifications

  • Driver's License Required
  • Project Management Professional (PMP) Training and/or certification Preferred

Other Physical Demands

  • Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
  • Must be able and willing to travel within Company service territory, as needed.

Technical Difficulty Statement

Equal Opportunity Employer

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

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